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eBay insurance / Insurance on ebay
It is always a good idea for sellers to get ebay insurance for all the items they sell against damage or loss. The option of whether to get a major insurance carrier or self-insure the items will depend on the value of the item. As a seller, you are the person responsible for making sure that the item that they buyer bought reaches the buyer in the same condition as it was described in your listing. You cannot hide behind the "I am not liable for damage in transit" excuse. And you need to note that having a confirmation of delivery is not a guarantee that you are not responsible for any damage.
There are many sellers who believe that the shipping Insurance on ebay is the buyer's responsibility. When the buyer does not opt for the ebay insurance, most sellers will say that it is the buyer's fault that items were delivered broken or were not even delivered at all. The fact is, buyers who have paid for an item and does not receive the item in the same condition that you had described in your listing, or did not receive the item at all can file a complaint against you for fraud. Buyers can also get the money refunded from PayPal and you will not be able to do much about it.
It would be better for you as a seller to understand that the responsibility of delivery of items is the seller's. Offering ebay insurance to your buyers will be to your advantage. It will even be good business if you include insurance on ebay for every item shipment that you make. You will end up attracting repeat business because buyers will consider you trustworthy and the more conservative buyers will be enticed to bid for your items because they will be attracted by your ebay insurance policy.
Self-insuring on ebay means that the seller takes the risk. They use their own money to pay for claims, if any are made. This is actually only a label or jargon because only licensed insurers can offer any ebay insurance. The sellers who self-insure as a means of Insurance on ebay are usually very careful packers. This is because they would like to avoid any damage to their items. They will also make sure that they buy delivery confirmation if they use the USPS.
All the shippers, except for the USPS, generally cover shipments at no extra cost for the first $100 package value automatically. The package value is the value of the final bid amount. Once you get the tracking number, you can share it with your buyer so he or she can track the package if desired. If, despite the insurance, the package gets lost or is received damaged, then an insurance claim can be filed.
Just make sure that if you get shipping insurance on ebay, make sure you keep all the documents involving the shipping until you get confirmation from the buyer that the item has been received in good condition. The documents will be essential in making a claim should anything go wrong.
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